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Shipping & Returns

 

Our shipping rates are as follows: Australia Post real time rates.

All orders are shipped within 5 working days. If you have not received an order within 10 working days, please notify us by email at: sales@thecardcollection.com.au

Refund and Returns

Your satisfaction is our first priority at The Card Collection. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund you. All returns are subject to us receiving the item back within 7 days of receipt. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

The Card Collection we are committed to nothing short of excellence regarding the support we provide to all our customers, before, during and after the sale. Please read the information below regarding the purchase of your hand made gift cards.

Colour and Variations: Cards displayed on the website may have colour differences on your monitor to that of the exact product but we promise the variations will only be minor. If ordering in multiples we will do our utmost to produce each and every beautifully handcrafted card as similar as possible however there will be slight variations from one to the next due to the nature of the process in creating a unique handmade card, so please keep this in mind.

Returns Process

To return an item, please send it to:

PO Box 285 Narrabeen NSW 2101

And also include the following information: